At Nu Flow Phoenix, we know that plumbing isn’t always straight forward. Due to our years of experience, we have answered many of customer’s questions regarding their plumbing system. Below are just a few of some of the common questions that we are asked on a regular basis. If you have any more questions, never hesitate to contact us to see how we can help.
Why are my water bills so high?
If you are noticing unusually high water bills that aren’t related to use, it may be because you have a leak in your pipelines. A leak can be caused by many reasons such as a clog, tree root intrusion, or simple age and weakening. If you have a leak, a professional at NuFlow can easily locate it and recommend a repair using our trenchless technology.
What are trenchless repairs?
Trenchless repairs do not require us to dig on your property. This is becoming the new standard in the plumbing industry because it allows us to provide accurate repairs in a quick and affordable way. Common trenchless services include camera inspections, sewer lining, hydro jetting, and pipe bursting. Without any need to dig or excavate, trenchless repairs are often cheaper, faster, and cleaner.
What kind of water heater is right for me?
Conventional tank water heaters used to be the standard and are still commonly used in a majority of homes. Tankless water heaters are a becoming a more popular option, however, because they take up less space and have a longer life-span. Regardless, both water heaters styles have their benefits and consequences. We are available to discuss which option best fits you and your property’s needs.
How can I tell if I have a leak?
If you think that you may have a leak in your pipeline, then you can use your meter to find out. This is a fairly simple process:
- Go out to your meter and record the water level
- Avoid using the water for a few hours
- Check the water level again – if it has changed, you probably have a leak.
If your suspicions were confirmed, an expert at NuFlow can locate the exact area of the leak and recommend the best repair for you.
What is pipe bursting?
Pipe bursting is a type of trenchless technology used to replace a weakened or damaged pipeline. Rather than traditional methods that required excavation on your property, pipe bursting allows us to repair your pipes from the inside. This works by inserting a bursting head into your pipe’s interior that breaks apart the damaged area and pulls in a brand new pipe behind it.
What is CIPP lining?
Cured-in-place-pipe(CIPP) lining is a trenchless method that is used for cracked and weakened areas in your line need replacing. This process involves coating the interior with resin to create a water-tight seal. Once the resin cures, your pipes will be stronger than ever and safe from future leaks or intrusions.
What is a tree root invasion and how can I prevent it?
A tree root invasion is when a tree root begins to grow inside of your pipelines. This happens when a weakened part of your line has a leak that attracts surrounding vegetation to begin growing inside of the crack. Tree root invasions are problematic as they create serious clogs and expand the damage of your already weakened line.
The best way to prevent tree root invasions is with routine maintenance. With professional care and cleanings, you will be able to catch any cracks or holes before they are invaded by tree roots.
If I leave a leak, will it get worse?
If you know you have a leak, putting off a repair will cost you serious money and time in the future. Corrosion will expand the weakened area and even make the water harmful to drink and use. In addition, tree roots and other surrounding vegetation will be attracted to your leak and begin growing inside of it, expanding the leak and causing additional damage to your property.
What causes clogs?
Clogs are one of the most common plumbing problems to have and are due to some type of obstruction preventing proper water flow in your lines. Certain clogs are created by the user putting harmful things down the drain such as hair, grease, or waste that can be trapped in your pipes.
Can I clean my own drains?
Walking down your local supermarket will have you believe that routine maintenance of your pipes and drains is a simple DIY project. The reality is that many drain-clearing chemicals create more damage to your pipes interior and will often just mask the problem.
If you want to extend the life of your plumbing system and avoid serious repairs, a professional cleaning is the best bet. We have trenchless methods that are impossible to imitate with home remedies.
What can I put down my garbage disposal?
This is a common and important question. Many people make the mistake of thinking anything that fits can be washed down the disposal. The reality is that garbage disposals can only break down soft debris and hard food leftovers such as eggshells, bones, or coffee grounds will just jam it and wear down the system. It is also a good idea to avoid putting any fats, oils, or grease down the drain as they will solidify and create clogs.
My pipes are frozen. What do I do?
Freezing pipes can happen even in the warmest areas. In the cold months, pipes that are exposed to the outdoors are susceptible to lower temperatures and water freezing internally. Frozen pipes can cause a variety of problems including pipe bursts, clogs, leaks, and even flooding. To prevent frozen pipes, it is important to make sure your exposed lines are thoroughly insulated, but if you are too late, there are some steps you can take to de-thaw them:
- Locate where they are frozen – perform an inspection of your lines to locate the frozen areas. A good place to start is any exposed places and areas where there is obvious bulging.
- Turn off your water – turn off the water supply to the area that needs to be thawed. If you skip this step, frozen water that may be clogging your lines will gush out and cause leaks or a serious mess.
- Open the faucet - Open the faucet that the pipe is connected to so that pressure will be alleviated when it is thawed. Be sure to turn on both hot and cold handles so that water can escape properly.
- Start thawing – carefully begin thawing your frozen pipes with space heater, heat lamp, or hairdryer. Try to start closest to the faucet and work your way down to the source.
If you are uneasy about thawing your pipes on your own, our experts are just a phone call away to help. We have the tools and experience necessary to restore your pipe’s flow and prevent future repairs.
When should I get my pipes serviced?
It is recommended to schedule professional maintenance for your plumbing system every year. However, if they are older or acting unusual, you should get them looked at more frequently.
What is a camera inspection?
A camera inspection is the most modern and innovative way to inspect your pipelines. This service involves inserting a small, water-proof, camera into your pipelines from an existing access point. These cameras are navigated throughout your lines by one of our trained technicians. Live footage that is recorded by the camera is then fed back to the technician who can zoom in on anything suspicious or unordinary. Once the inspection is complete, our team will give you an accurate diagnosis and suggest any necessary repairs.
What is hydro-jetting?
Hydro jetting is a popular trenchless cleaning method that is environmentally friendly, safe, and efficient. This service is the most reliable drain cleaning method in the industry and is used in both maintenance and repairs to clear your pipes of grease clogs, tree root intrusions, waste build-up, and mineral deposits and tuberculation.
This process is essentially a hose with a nozzle that is inserted into your pipeline through an existing access point. This nozzle blasts water throughout your pipelines to clear the area of any debris. The pressure of this water is controlled by one of our certified technicians to ensure that waste and debris is removed without harming the walls of your pipe.
When do I need a drain cleaning?
Other than routine maintenance, there are a few other tell-tale symptoms that you need drain cleaning:
- Strange smell – a foul smell usually means that there is waste build-up or a clog in your pipelines and means it is time for a professional cleaning.
- Slow drains – slow draining often indicates a clog. These clogs are often formed by hair that forms a net-like clog that traps soap and other debris, or from fats or grease that solidify in your kitchen drain.
- Gurgling noise – a gurgling noise usually means that water is having trouble passing through your pipes because of build-up or a clog.
- Recurring clogs – if you are noticing recurring clogs, it usually means that you need professional assistance. This is often by a professional cleaning or could be a sign that something more serious is going on.
How do I prepare my pipes for the cold months?
Even in the Valley of the Sun, it is important to prepare your pipes for the cold. There are a few necessary steps to take prior to the cold season:
- Insulated exposed areas – insulating any exposed lines in a towel or with foam is the best way to protect them and save you money on hot water.
- Get a professional inspection – hiring a professional to inspect your lines is a good way to catch any leaks before they become serious problems.
- Clean the water heater – cleaning your water heater will decrease the amount of build-up in your heater, increasing it’s functionality in the cold months.
Our experts at Nu Flow have the tools and experience necessary to prepare your Phoenix pipes for the cold season.
What are the benefits of trenchless repairs?
Trenchless technology allows us to repair your pipe from the inside without any damage to your property. Here are some of the top benefits of trenchless sewer repairs:
- Lower cost of labor
- Long-lasting results
- Saves time
Why is my toilet running?
Your toilet could be running constantly because of a few reasons. While you can call a professional to inspect and repair your toilet quickly, there are some instances where you can solve the problem yourself:
- The float is broken – the float in your toilet is a metal or plastic ball that rests on the top of your water and sets the water level of your toilet. When it is broken, it causes endless cycles of draining and filling. To fix this, you may be able to simply reposition it, but in the case of a cracked one you will need to replace it.
- Your chain is too long or too short – if your chain isn’t the right length, it could be getting trapped under the flap in your toilet or prevent sealing. Buying a new one or trimming the length of the long one is usually the solution.
- You have a leaky flapper valve – a flapper valve is at the bottom of your tank and is fairly easy to replace.